Postage/Returns

After purchase you will be contacted personally within 24hours and told how long it might take for you to receive your items. We are a small team and all pieces are made to order, so please bare with us as if demand is high at a particular time it may take longer for you to receive your order. Feel free to contact us prior to purchase about turnaround times to get an idea of how long this might take.

In most cases it will take one to two weeks for you to receive your items. However this could be longer depending on demand at the time of purchase.

If you are local, feel free to pickup from Fakenham when your items are ready.

UK SHIPPING
We offer FREE TRACKED SHIPPING to anywhere in the UK. If you require some other form of shipping please contact us prior to purchase.

INTERNATIONAL SHIPPING
We offer FREE SHIPPING to anywhere in the EU. For shipping to any other countries in the rest of the world, there will be a charge of £15. Please note we are not liable to any taxes incurred upon the receipt of your items.

RETURNS
If your ring is too tight for you, where possible we will happily enlarge it for you for a charge of £10. The client must organise shipping to us. We are not liable for any issues incurred while the product is in transit to us.

Unfortunately if the ring is too large for you, it isn't possible to make it smaller and we won't be able to accept it for a refund. Please understand that we are only a small team and every piece is made to order. We will make each piece to the exact size specified to us by the client in the checkout so it is on the client's onus to ensure they get the sizing correct. For more information on sizing, please click here.

In the event that you are unsatisfied with your purchase because the piece you acquired is damaged or you believe it isn't up to standard, we will give you a full refund where appropriate or make you another piece.

All Luke Brient designs are original and inspired by nature. One of our core values as a business is sustainability. Every part of our production has been carefully considered to make it as eco friendly as possible to aid the healing of our world. We'd like all of our customers to know that when purchasing from us you are supporting a positive movement as opposed to supporting large carbon fuelled conglomerates with no ethical values at their core other than profiteering.